Evaluation Of IT Architectural Consideration Term Paper

Evaluation Of IT Architectural Consideration - Term Paper Example With this solution, client or customers will be using a voice over internet protocol to communicate with service providers from the company, who would in turn dispatch emergency service to the clients. This will replace the use of plain old telephone system (POTS) as a medical alert system. IT Architectural Considerations By consideration of the business orientation of GER UMUC and the proposed Salesforce Platform, the customer relationship management is selected as the most useful enterprise solution for the company. According to O’Brien and Marakas (2011), customer relationship management (CRM) involves the use of technology to manage a company’s present and future clients or customers. In effect, CRM requires that the company undertakes specific interactions with its existing and potential clients to ensure that they receive the best of service and sale products. Given the fact that the business orientation of GER UMUC puts them as manufacturers of emergency response products, the use of customer relationship management will ensure that the company’s clients who are often in need of solutions to end emergency situations will receive user-centered and customized attention from the company. The Salesforce Platform will also ensure that customers are offered prompt interaction avenues. IT characteristics Accessibility Because GER UMUC belongs to a specific industry, which identifies itself with emergency response, it is important that the manufacturing and service provision lines of the company become directed towards clients who require and give emergency services. It is for this reason that the characteristic of accessibility must be incorporated into the Salesforce Platform to ensure that access to the system is limited to specific users who require urgent emergency products and services. Indeed the advantage that such need for accessibility will create is that it will relieve the system of unnecessary pressure from people who do not req uire its usage (Avison, 2007). Availability Disasters and events that bring about emergency situations, requiring the attention and service of GER UMUC have been said to be highly unpredictable (Bodker, 2006). This means that the Salesforce Platform must be make available on a 24/7 basis. Once this is done, efficiency with the system can be guaranteed and enhanced because it will be possible to provide sufficient service within defined time frame, a principle that O’Brien and Marakas (2011) note are necessary for effective management of information systems. Reliability Several studies have been undertaken to compare the functional reliability of the plain old telephone system (POTS) to the voice over internet protocol (VoIP) in terms of provision of quality communication service. In this, it has been noted that whereas the POTS is fast becoming an outmoded technology, VoIP is fast taking its place. To this end, developers have given much attention to the advancement of VoIP t o ensure that it provides tailored and advanced service (Bertelsen, 2000). The proposed technology solution is therefore expected to be one that will function accurately and provide correct information. Usability It will be noted that it is not all members of staff of GER UMUC who have background in information and communication technology specializations. Meanwhile, for the system to be